Frequently Asked Questions
1. What is UnionPay International?
UnionPay International (UPI) is a global payment services provider, offering secure and convenient solutions for individuals and businesses worldwide. With a presence in over 170 countries and regions, UnionPay supports a variety of payment options including debit, credit, and prepaid cards, as well as mobile payments.
2. How can I use UnionPay cards in Kenya?
UnionPay cards are accepted 100% across Kenya, including retail stores, hotels, restaurants, and online shops. You can also use UnionPay cards for cash withdrawals at ATMs that display the UnionPay logo.
3. What are the benefits of using UnionPay cards in Kenya?
- Widely Accepted: Use your UnionPay card at thousands of locations worldwide, including Kenya.
- Secure Transactions: UnionPay cards offer advanced security features like EMV chip technology to protect your transactions.
- Competitive Exchange Rates: Benefit from favorable exchange rates when making international payments.
- Global Reach: UnionPay is accepted in over 180 countries, allowing you to make payments globally with ease.
4. Are UnionPay cards accepted at all ATMs in Kenya?
UnionPay cards are accepted at ATMs that display the UnionPay logo. These ATMs allow you to withdraw local currency in Kenya, making it convenient to access cash when needed.
5. Can I use my UnionPay card for online shopping in Kenya?
Yes, you can use your UnionPay card for secure online transactions at various e-commerce websites that accept UnionPay. Look for the UnionPay logo when checking out.
6. How do I apply for a UnionPay card in Kenya?
You can apply for a UnionPay card through participating banks in Kenya. Simply visit their branch or website to learn more about the application process and the different types of cards available (e.g., debit, prepaid card).
7. Is there a fee for using my UnionPay card in Kenya?
Fees may apply depending on your bank and the type of transaction. For example, there may be a fee for ATM withdrawals, foreign currency conversion, or card maintenance. It is recommended to check with your bank for specific details about fees.
8. How can I activate my UnionPay card?
After receiving your UnionPay card, you will typically need to activate it through your bank’s customer service or mobile app. Follow the instructions provided by your bank to ensure your card is ready for use.
9. What should I do if my UnionPay card is lost or stolen?
If your card is lost or stolen, contact the bank that issued your UnionPay card immediately to report the incident. The bank will assist you in freezing the card and issuing a replacement.
10. Can I use UnionPay cards for international payments and travel?
Yes, UnionPay is widely accepted worldwide. You can use your UnionPay card for purchases, hotel stays, and other travel-related expenses internationally. Additionally, UnionPay cards allow you to make withdrawals at ATMs in 180+ countries, making travel more convenient.
10. How do I dispute unauthorized transactions on my UnionPay card?
If you notice an unauthorized transaction, immediately contact your issuing bank’s customer service team. Provide details of the transaction, and they will guide you through the dispute resolution process, which may include filing a claim or conducting an investigation.
11. How can I check my UnionPay card balance and transactions?
You can check your UnionPay card balance and view recent transactions through your bank’s online banking platform, mobile app, or by contacting customer support.
12. Are there any special promotions for UnionPay cardholders in Kenya?
UnionPay frequently offers promotions and discounts for cardholders in various regions, including Kenya. Stay updated on current offers by visiting the UnionPay website or checking with your bank.
13. How can I contact UnionPay for further assistance?
If you have questions or need assistance with your UnionPay card, please contact the customer support team of the bank that issued your card. You can also visit the UnionPay website for more information or contact UnionPay’s customer service center.
